FAQ’s

Answers to some Frequently Asked Questions

How Can I Pay?

Debit or credit card – payments taken online or over the telephone.

Paypal – payments online.

Bank Transfer – We can send a Pro-Forma Invoice with our bank payment details.

Can I use my own artwork?

Yes you can, please refer to our Artwork Guidelines which have information on the file types we can work with.

Can I speak to someone about my order?

Yes you can, call us on 01253 897 842 Monday-Friday between 9am and 5pm to discuss any aspects of your order. We are happy to advise on product suitability, H&S regulations, installation, artwork design and much more.

Do my vinyl prints have to be laminated?

We always advise laminating printed vinyl. A laminate will protect your prints, making them more durable and colour-fast. Installation is much easier too!

What types of Signboard do you do?

Correx (Corrugated Plastic, Fluted Polypropelene) is for cheap, temporary and throwaway signs.

Foamex is a versatile PVC sheet available in various thicknesses. Ideal for indoor use, or short-term outdoors.

Dibond (Aluminium Composite Panel) is the board of choice for outdoor signage and lasts for years.

What is best for a Band Banner?

Check out our Band Backdrops page for advice on which type of material is best for your Band Banner.

How quickly can you deliver?

Delivery is free on most orders over £150.

CAFE BARRIERS

Delivery will always be charged on cafe barrier systems due to the weight of the products.

Each cafe barrier system shipping cost is calculated based on your order quantity.  Generally for a small to medium order shipping is calculated at £40 + vat but sometimes this may be higher due to the weight of larger shipments.

TRADE 500 GSM BANNERS / MESH BANNERS / EVENT BANNERS / WALLPAPERS / TEXTILES

Delivery time from placement of order is normally 5-6 working days from order confirmation and payment.  If order confirmation and payment occurs after 2pm the the order will be processed the following day incurring an extra day of production / shipping.

ORDER PLACED ORDER DELIVERED
Monday by 2pm Tuesday following week
Tuesday by 2pm Wednesday following week
Wednesday by 2pm Thursday following week
Thursday by 2pm Thursday following week
Friday by 2pm Friday following week

EXPRESS BANNERS PVC / MESH

We offer a faster turnaround on banners which are printed on our smaller format machines.  Normally we can have these delivered to you within a couple of days.  If order confirmation and payment occurs after 3pm the the order will be processed the following day incurring an extra day of production  / shipping

VINYL PRINTING / STATIC CLING / WINDOW GRAPHICS

Delivery times for these items is normally 2-3 working days.  Sometimes if very urgent jobs are required we are able to move this forward by 1 day dependant on production levels at that present time.

3RD PARTY COURIERS

If for whatever reason the courier fails to deliver your items on time we will not be held responsible for this.  We will not be held responsible for any losses or costs incurred due to the failed delivery of the courier. Please ensure when ordering that you give us your correct shipping address as once your order is in the system it is very difficult for sun to change this.  Please also make sure that there is somebody at the address to sign for your shipment.  Normally the courier will try 2 times to deliver.  After the 2nd failed attempt you will have to personally collect from the couriers depot.